Last Updated: 1 July 2025

At TuneCraft Music (“we”, “us”, or “our”), your privacy is a priority. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website (www.tunecraftmusic.in), visit our physical store, purchase products, request services, or enroll in music lessons.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Date of birth (for lesson eligibility)
• Identification documents (if required for EMI or verification)

b. Payment Information

• Card details, UPI ID, or bank information (collected via secure third-party payment gateways)
• Transaction history

c. Technical Information

• IP address
• Browser and device type
• Cookies and usage data
• Session duration, pages visited, and referral source

d. Lesson Information

• Instrument enrolled for
• Learning progress and feedback notes
• Recordings (if explicitly permitted)

e. Repair and Service History

• Instrument make, model, issues, and servicing records

2. How We Use Your Information

• We collect your data to:
• Process and deliver product orders
• Schedule and manage music lessons
• Provide repair and servicing support
• Send order confirmations, invoices, and service updates
• Improve website performance and customer experience
• Contact you with important notices or offers (only with your consent)
• Comply with legal and tax obligations

3. Data Sharing and Third Parties

We never sell your data.

We may share limited information with trusted third-party partners for the following purposes:

Partner TypePurposeLogistics servicesTo deliver your ordersPayment gatewaysTo securely process paymentsLesson platforms/toolsTo conduct online classesIT & analytics servicesTo monitor and improve website usageLegal or regulatory bodiesWhen required by law

All partners are required to comply with strict data protection standards.

4. Cookies and Tracking Technologies
We use cookies to:

• Remember your preferences
• Track website traffic patterns
• Improve site performance and speed
• Deliver personalized content and recommendations

You may disable cookies via your browser, but this may affect certain features of the site.

5. How We Protect Your Information
We use modern security measures, including:

• SSL encryption for all website interactions
• Secure servers with restricted access
• Regular malware scans and firewall protection
• Strong data access policies for employees

Despite best efforts, no system is 100% secure. We cannot guarantee absolute security, but we act swiftly in case of breaches.

6. Data Retention

We retain your data:

• For as long as necessary to fulfill our service commitments
• To comply with legal, regulatory, tax, accounting, or reporting requirements
• For lesson and service records (unless deletion is requested)

You may request deletion of your data at any time, subject to applicable law.

7. Your Rights
As a user, you have the right to:

• Access your data
• Correct or update your personal information
• Request deletion of your data
• Withdraw consent for marketing communications
• File a complaint with the appropriate authority under the Information Technology Act, 2000 or DPDP Act (if/when enforced)

To exercise these rights, please email us at support@tunecraftmusic.in

8. Children’s Privacy
Our services are not intended for individuals under the age of 13. If we discover that a child’s personal data has been collected without parental consent, we will delete it promptly.

For lessons involving minors (13–17), data is collected with parental or guardian consent.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Major changes will be posted on this page with a clear date. Your continued use of our services after such updates means you accept the revised policy.

10. Contact Us
For questions, concerns, or requests regarding your personal data, please contact:

TuneCraft Music


Address: 3rd Floor, Aakriti Tower, 302-03, Vidhan Sabha Marg, Hazratganj, Lucknow, Uttar Pradesh 226018

Mail: support@tunecraftmusic.in

Call: +91-987-654-3210


Timing: Monday – Friday: 10:00 AM – 6:00 PM